If you discover any problem with the item(s) you just received, please email us your order number, item number and a clear photo of the problem area within1 business day. We will try our best to resolve the issue for you as soon as possible.

However, if you are unsatisfied with the style, color, size, fabric quality, etc., we apologize that exchange or refund will not be accepted.

Exchangeable Conditions:
  • Defected goods with holes or torn fabric
  • Wrong size from your order
  • Wrong item from the original image
  • A discrepancy of+/-5cm from the particular size chart
  • Completely wrong order delivered
Non Exchangeable/Refundable Conditions:
  • Delivery time is too long.
  • Request for full refund when partial item(s) in the order is out of stock.
  • Delivery delayed due to the courier’s issue.
  • Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.
  • Due to the intimate nature and hygienic reasons, lingeries are not returnable.
  • Goods show signs of being washed.
  • Subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy.(color varied with different monitor display), material not as expected or size not fitting nicely.
  • Report a problem after receiving the goods for 1 business day.
  • Failure to return the goods within 2 business days after confirmation of exchange is approved.
  • Color fading in denims.
  • After approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same as the original order. Absolutely no exchange to a different style, color and size.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auraaccessoriescs@gmail.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

auraaccessoriescs@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you discover any problem with the item(s) you just received, please email us your order number, item number and a clear photo of the problem area within1 business day. We will try our best to resolve the issue for you as soon as possible.

However, if you are unsatisfied with the style, color, size, fabric quality, etc., we apologize that exchange or refund will not be accepted.

Exchangeable Conditions:
  • Defected goods with holes or torn fabric
  • Wrong size from your order
  • Wrong item from the original image
  • A discrepancy of+/-5cm from the particular size chart
  • Completely wrong order delivered
Non Exchangeable/Refundable Conditions:
  • Delivery time is too long.
  • Request for full refund when partial item(s) in the order is out of stock.
  • Delivery delayed due to the courier’s issue.
  • Request for refund when the style, color, size, fabric quality, etc. do not meet your expectations.
  • Due to the intimate nature and hygienic reasons, lingeries are not returnable.
  • Goods show signs of being washed.
  • Subjective reasons such as small stains, loose thread, mild scratch on leather goods, color discrepancy.(color varied with different monitor display), material not as expected or size not fitting nicely.
  • Report a problem after receiving the goods for 1 business day.
  • Failure to return the goods within 2 business days after confirmation of exchange is approved.
  • Color fading in denims.
  • After approval of an exchange by our Korean suppliers, the exchanged goods will be exactly the same as the original order. Absolutely no exchange to a different style, color and size.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auraaccessoriescs@gmail.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at auraaccessoriescs@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.